New Wash

• Is New Wash a shampoo?

  New Wash is not a shampoo. It's a cleansing cream. Shampoos contain harsh detergents that strip your hair of its good, protective oils while they clean. New Wash cleans using essential oils and fatty alcohols—and zero detergents—while removing dirt, oil and buildup.

• Is New Wash a conditioner?

  New Wash is not a conditioner. Conditioner does not clean the hair; it only replaces moisture after shampoo strips it. New Wash contains cleansing and conditioning ingredients.

• Will New Wash clean my hair?

  Yes! New Wash cleans using essential oils and fatty alcohols, all of which are naturally derived and biodegradable.

• How often should I wash my hair with New Wash?

  You can wash your hair daily or however often works for you. New Wash is so gentle that you no longer need to worry about stripping your color or drying out your strands. 

  When starting out with New Wash, we suggest sticking to your regular routine and finding your rhythm over time. Many people have found that they can go much longer between washes with New Wash.

• How does New Wash work?

  New Wash cleans hair with a custom blend of essential oils and gentle, naturally derived saturated cleansers that also help balance your scalp's natural oil production.

• Will New Wash work for my hair type?

  Yes! Check out the reviews—“life-changing” is a commonly used phrase by people with all different hair types. Take our quiz to find the best formula for you.

• How long will it take for New Wash to work?

  New Wash benefits hair immediately, but all hair types are different so some scalps need to adjust and may experience oiliness or flakiness. This transition period is natural and more commonly experienced by people with oily or fine hair.

• My hair is still adjusting to New Wash after a few washes. What should I do?

  When starting out with New Wash, we suggest sticking to your regular routine and finding your rhythm over time. New Wash benefits hair immediately, but all hair types are different. You might experience an adjustment period during which your scalp overproduces oil, like it was trained to do by detergent-based shampoos and over-cleansing. This adjustment period is natural.If your hair feels greasy or you have some buildup after using New Wash, there are two common reasons.

  • You might not be using enough New Wash.
  • You might not be rinsing it out thoroughly.

  Think ASMR:

  • APPLY: Apply  the same amount of New Wash as you'd usually use for both shampoo and conditioner—enough to coat hair like you would for a conditioner or mask.
  • SPLASH: Add a SPLASH of water to get a smooth, milky consistency; this will allow it to capture and bond to the dirt, buildup and excess oil.
  • MASSAGE: Then work it in really, really well by MASSAGING your scalp with the Massaging Scalp Brush.
  • RINSE: You also might not be rinsing it out thoroughly. New Wash bonds to impurities and requires extra rinsing to work it out. RINSE it out using the Massaging Scalp Brush or your fingertips.

  Remember: It takes time to adjust to new habits and routines.  Your hair and scalp haven't yet acclimated to this new way of cleansing that leaves the healthy, protective oils to do their job.

  After about two or three washes, your scalp and oil production should regulate and thrive with your new healthy routine!

• Are New Wash pouches recyclable?

  Yes, pouches are made with LLDPE (linear low-density polyethylene) and are fully recyclable under classification #1.

• Will this clog my drain or harm my septic system?

  No, all Hairstory products are septic-safe and will not clog the drain.

• Why is New Wash Deep now New Wash Deep Clean? Are they the same formula?

  New Wash Deep Clean is an improved, slightly reformulated version of New Wash Deep, created in response to customer feedback. It’s slightly more lightweight and doesn’t carry the strong apple cider vinegar scent, while still delivering the same oil-dissolving power of New Wash Deep. New Wash Deep Clean offers a better overall experience for those with an oily scalp and hair—same clarifying benefits, with a more refined feel.